Lucía Crespo is Chief Learning Officer at Telefónica, leading the company’s global learning and leadership development strategy from Universitas, Telefónica’s corporate university. With over 20 years of experience across telecom, consulting, and executive education, she has driven the transformation of Universitas into a hybrid learning hub, reaching more than 25,000 employees annually and designing flagship programs such as “Women in Leadership” and “Power of Connections”.
Passionate about talent development, corporate culture, and learning innovation, Lucía is also an Associate Professor at IE Business School and career advisor for master’s programs. Her approach blends inclusive leadership, lifelong learning, and the use of new technologies to prepare organizations and people for the future.
She holds a degree in Electronic Physics, an MBA, and a postgraduate degree in Strategic Human Resources Management. Lucía enjoys sharing knowledge, connecting people, and building environments where everyone can thrive.
Lucia is also a very busy mother of three, who enjoys reading, cooking, running, doing yoga and above all, spending quality time with her husband, friends and family.
