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Serena Gonsalves-Fersch

Global Head - SWO Academy, SoftwareONE
Serena is an accomplished and recognized learning and talent development senior leader who thrives in fast-paced and exploratory environments.

Serena is an accomplished and recognized learning and talent development senior leader who thrives in fast-paced and exploratory environments where her creative and intuitive leadership are highly valued. She is the Head of SoftwareONE’s Academy, a Fellow of the Learning and Performance Institute, on the board of the Learning and Development Accelerator, and currently also a doctoral candidate at Middlesex University, researching into the future of Learning and the L&D function in technology accelerating organizations. Serena has operated globally and across cultures as head of internal learning functions, a management consultant for external clients, and as a service lead with client and revenue responsibility. 

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