Laura Lute serves as the Global Head of HR Service Delivery at The Hershey Company, where she oversees a comprehensive global portfolio including Employee Lifecycle execution, HR Finance, HR Communications, Employee Relations, Talent Acquisition Sourcing, and HR Technology.
A recognized leader in transforming the employee experience, Laura brings extensive expertise in designing human-centered, technology-enabled HR ecosystems that scale. She is known for translating complex operational challenges into streamlined intuitive services that enhance workforce productivity and organizational agility. Through her commitment to digital innovation and process excellence, she has guided organizations in achieving higher levels of operational performance, service maturity, and strategic impact.
Under her leadership, HR Service Delivery acts as a strategic force within the enterprise — simplifying experiences for employees, enabling data-driven decision-making, and delivering measurable value across Hershey’s global people agenda.
