Jay Fortuna is the Senior Vice President of Talent and Operations at GoHealth and a globally recognized leader in Talent, Learning, and People Operations. He oversees Talent Acquisition, Learning and Development, Licensing, Operations, and Sales Enablement. Jay is known for his ability to turn complex talent and operational systems into streamlined, data driven, people centered engines that help organizations grow with speed and confidence.
Throughout his career, Jay has built a reputation for designing talent ecosystems that deliver measurable business impact. At GoHealth, he and his team led the creation of enhanced sales onboarding training, launched enterprise level AI programs for sales readiness, scaled just in time knowledge management bot for organizational knowledge, and built performance systems that accelerated agent proficiency. These programs helped the company achieve faster onboarding, stronger sales conversion, improved quality scores, lower attrition, and millions in incremental revenue.
Jay’s work has earned significant recognition across the learning and HR industries. He and his teams have received multiple awards, including wins for 2025 and 2023 Chief Learning Officer of the Year and Learning Legacy Leader of the Year in 2023. His organization also earned countless awards for the work they have done in the space and are viewed as leaders in the industry. These awards reflect his commitment to operational excellence, innovation, and the belief that investing in people is a measurable business strategy.
Jay is a frequent speaker at conferences and industry forums where he shares practical insights on AI in learning, enterprise wide talent transformation, sales enablement innovation, and operational leadership. He has spoken at the CLO Symposium, the Corporate Learning Network Summit, HR and Learning leadership roundtables, and cross industry gatherings focused on digital transformation and workforce performance. His sessions are known for clarity, data based storytelling, and actionable frameworks that leaders can implement immediately.
Jay’s leadership style blends empathy with accountability. He is known for developing high performing teams, creating systems that make clarity easy, and empowering people to do the best work of their careers. He brings a strong operational mindset to talent work and a strong human approach to operational work, which allows his teams to build solutions that are strategic, sustainable, and easy for organizations to adopt.
Beyond his day to day role, Jay serves as a mentor and advisor to rising leaders across Talent and Learning. He is passionate about helping organizations design environments where people feel supported, equipped, and valued. He believes that when leaders invest in people with intention and consistency, the performance lifts happen naturally.
Jay continues to focus on advancing the industry through speaking, advisory work, and the development of new frameworks that help leaders connect culture, performance, and operational outcomes. His mission is simple. Build teams that thrive, simplify what feels complex, and help leaders create workplaces where people and performance grow together.
