Rebalancing the Employee Experience (EX) Algorithm

Case Study

Stage 5 | Room 107-108

Moving From Signals To Systems in a Digitally Demanding World Using People-Centered Listening Design

As work becomes increasingly digital, listening must become intentional and systemic. This session explores how organizations can move from fragmented employee signals to integrated, people-centered listening systems that balance culture, trust, technology, and performance at scale.

Speaker

Kalifa Oliver, Ph.D.

Executive Advisor, Author, & Sr Director or Technology

Lowe's Companies

In a digitally demanding world, employee listening can no longer be episodic or reactive. Drawing on real-world experience within a Fortune 100 organization, this session explores how to design people-centered sensing and listening infrastructure that turns employee signals into systems leaders can trust and act on.

Attendees will learn how to:

Move from disconnected engagement signals to integrated listening systems
Design ethical, employee-centered sensing at enterprise scale
Balance AI, analytics, and human judgment in decision-making
Embed listening into leadership, culture, and operating models
Ensure technology amplifies, rather than erodes, employee experience

Company Culture

Employee Experience and Engagement

Wellbeing

See the 2026 Agenda

Speaker

Kalifa Oliver, Ph.D.

Executive Advisor, Author, & Sr Director or Technology

Lowe's Companies