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March 18th '26 / 11:30 AM to 12:20 PM PDT

How to Craft an HR Engagement Model that Builds Trust and Encourages Intelligent Failures

Executive Boardroom
Boardroom 3
Speakers
Novartis Professor of Leadership and Management
Harvard Business School & Author

Creating a culture where employees feel safe to speak up, experiment, and learn from intelligent failures is one of the most powerful levers for organisational performance. In this intimate boardroom session, Amy Edmondson opens with a focused reminder of why psychological safety is foundational to trust and innovation.

Joyous CEO, Ruby Kolesky, then shares her story of building an AI first chat based alternative to surveys, and an HR engagement model specifically designed to unlock actionable frontline insights at a large scale, already used by some of the world’s largest organizations. Together, Amy and Ruby will explore the practical overlay between Amy’s research and Joyous’ real-world application.

They will walk through case studies of open experimentation campaigns, highlighting both the successes and the intelligent failures that led to measurable outcomes. The session concludes with an extended, interactive Q&A, giving participants the opportunity to explore implementation challenges, lessons learned, and how to begin crafting their own trust-centered HR engagement model.

Speakers
Novartis Professor of Leadership and Management
Harvard Business School & Author