Designing Human-Centered Experiences in HR at The Coca-Cola Company

Coca-Cola’s HR is transforming to create seamless, data-informed employee experiences. By integrating “human experience capabilities,” they aim to ensure that every interaction from onboarding to alumni feels intuitive and supportive. This session will delve into how Coca-Cola developed and executed human experience principles and strategy. In addition to developing a strategy and principles, attendees will learn how Coca-Cola built an experience scorecard. They will gain practical insights into applying experience principles to HR, ensuring that employees feel valued, empowered, and supported throughout their journey.