March 19th '26 / 2:00 PM to 2:30 PM PDT

Cracking the Employee Experience Code: What AI Can (and Can’t) Fix

Panel

Stage 5 - Skills & Experience

Exploring where AI truly elevates engagement, productivity and connection and where human insight still leads.

As AI reshapes how we work, many organizations are racing to enhance employee experience through technology but results are mixed. In this panel, HR and tech leaders share real-world lessons on where AI is truly improving engagement, productivity, and connection, and where the human touch still matters most. Learn how to strike the right balance between digital efficiency and authentic experience in today’s evolving workplace.

Speakers

Dr. Stephanie Murphy

Vice President of People Experience

UnitedHealth Group

Andrew Winnemore

VP, HR People Operations

Microsoft

Mervyn Dinnen

Co-creator

Talent Watch

In today’s evolving workplace, AI presents both promise and challenge when applied to the employee experience This session will unpack where technology is delivering tangible results and where the human touch still makes all the difference.

How AI-driven personalisation, ambient intelligence and agentic systems can re-humanise the digital workplace.
Why predictive analytics and real-time insights are transforming engagement and retention, yet raise questions of ethics and transparency.
The limits of AI: when culture, belonging, leadership and human intuition must lead.
Practical lessons: how to balance digital efficiency with authentic experience, build trust in AI tools and ensure every level of your organisation feels included.

Artificial Intelligence

Employee Experience and Engagement

See the 2026 Agenda