If every Global 2000 company reached “Pacesetter” maturity, global gross margins could jump by $113 billion—with an average $56 million margin boost per company.
All round, Pacesetter-status or not, gross margins are increasing because of AI.
Only one third of respondents to this study have reached at least the piloting stage for Agentic AI, which presents a massive opportunity gap to get ahead of your competitors.
Share
Through responses from 4,500 global executives, the Enterprise AI Maturity Index 2025 from ServiceNow uncovers what’s holding most organizations back from getting the most out of AI, and how “Pacesetters” are breaking through.
With actionable insights on AI leadership, workflow integration, governance, talent, ROI, and with industry and region-specific snapshots, this is your roadmap to enterprise-level AI success.
