Report | Artificial Intelligence

Enterprise AI Maturity Index 2025

How does your AI maturity compare?

May 12, 2025, 12:04 PM | By: ServiceNow

Why You Should Care

If every Global 2000 company reached “Pacesetter” maturity, global gross margins could jump by $113 billion—with an average $56 million margin boost per company.

All round, Pacesetter-status or not, gross margins are increasing because of AI.

Only one third of respondents to this study have reached at least the piloting stage for Agentic AI, which presents a massive opportunity gap to get ahead of your competitors.

Through responses from 4,500 global executives, the Enterprise AI Maturity Index 2025 from ServiceNow uncovers what’s holding most organizations back from getting the most out of AI, and how “Pacesetters” are breaking through.

With actionable insights on AI leadership, workflow integration, governance, talent, ROI, and with industry and region-specific snapshots, this is your roadmap to enterprise-level AI success.

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Download now to:

See where your organization falls on the AI maturity curve.
Discover what “Pacesetters” are doing differently and how you can follow their lead.
Dial into the rise of Agentic AI and how to prepare your organization for autonomous, outcome-driven systems.
Get tactical insights on building talent, governance, and culture-first organizations to support your AI-centric transformations.

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