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Spotlight Stages
March 19th '26 / 10:50 AM to 11:05 AM PDT

How Using AI for Frontline Feedback Unlocks Operational Improvements and Reduces Costs Quickly: A Practical Case Study

Product Spotlight
Spotlight 1 | Expo Floor

AI has made it much easier to collect and analyze detailed feedback at scale. Which means feedback no longer needs to be looked at in the form of numeric ratings and long surveys.

This shift unlocks the opportunity to use employee feedback for a range of operational improvements, even in very large workforces. As the traditional owners of feedback and employee voice, HR have an opportunity to lead the use of feedback for operational improvement.

Speaker
Katy Davies
COO
Joyous
Read more

Learn how one organisation has embraced this shift and now uses Joyous to run regular employee feedback campaigns and output detailed action plans, driving operational improvement across the business. In this practical case study session, we’ll discuss their approach, and how it’s also improved their employee engagement at the same time.

See the 2026 Agenda
See the 2026 Agenda
Speaker
Katy Davies
COO
Joyous
Read more