April 26th / 2:00 PM to 2:30 PM PDT

Creating a Recipe for EX Success

Case Study

The Striking Similarities Between CX and EX

A customer's experience with an organization is only as good as an employee's experience. This session will look how a successful organization depends on positive CX, which starts with its first customers -- its employees.

Speaker

John Narozanick

Head of Employee Experience and HR Delivery

DISH

Companies are investing billions to improve the customer experience (CX). For good reason: superior CX delivers improved customer loyalty, market share and revenues. Employee experience (EX) also provides competitive advantage; it is a priority for many businesses exploring change and transformation. Leading companies have discovered a secret weapon—they are using their CX playbooks to achieve EX excellence. Managed properly, they can create long-lasting value for your organization.

Join the session to find out: