The Journey of Creating a Differentiating Global Employee Experience at ING

In order to improve the engagement of our people, we want to make sure that everything that an employee sees, hears, thinks, and feels when interacting with our organization is personal, smart, and easy. Think of it as Customer Experience (CX), but then internally. Sander will share an update on his journey of building a global Employee Experience strategy for ING, introducing the concepts of ‘data-driven improvement’ and ‘human-centered design’ to the Global HR Function.