Reimagining Employee Experience in the AI Era

In an era of digital overload, delivering a human-centred experience requires more than good intentions—it demands intelligent design, behavioural insights, and seamless integration. This session explores how Novartis is using AI to simplify employee support and services while reduce operational strain.

Key Takeaways:

• Reducing ticket volume through smart deflection and self-service
• Shifting from fragmented systems to a unified employee experience
• Encouraging behavioural change without increasing burden Aligning HR, IT, and COEs on a shared support vision