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This case study reveals how Orange Business made learning a core part of its Employee Value Proposition, creating a workforce ready for technological and market disruption, including the rise of GenAI. While the World Economic Forum warns 1.1 billion jobs will be transformed this decade, we built a comprehensive skills program spanning our entire client value chain: Sell, Design, Build, Run.
By putting employee experience at the heart of this growth journey program, Orange Business overcame resistance, boosted retention, and enhanced its attractiveness as an employer, while empowering employees with both technical and human skills that translate directly to business results.
- Future-critical and GenAI-driven skills mapped to employee aspirations
- Soft skills focus: team leadership, public speaking, and growth through new experiences
- Overcoming regional differences in motivation (certifications vs. intrinsic growth)
- Addressing manager resistance around time and budget for learning
- EVP impact: increased retention, engagement, and employer attractiveness
- A repeatable framework: How organizations can embed upskilling, reskilling and certification into employee experience at scale
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