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To stay ahead in a fast-changing business landscape, ServiceNow recognised it needed to invest in more than skills it needed to transform how employees learn, grow, and adapt. That’s why it built ServiceNow University: a next-generation learning ecosystem designed to harness the power of AI to deliver tailored learning journeys, drive capability at scale, and embed continuous development into the flow of work.
In this exclusive case study session, Jayney Howson takes us behind the scenes sharing the strategy, design principles, and change management approach behind the university’s creation. She’ll explore what it takes to build learning cultures that keep pace with business transformation, and why human-centric, AI-enabled L&D is now essential for enterprise success.
Key Takeaways:
- Why ServiceNow created its own learning university and what made now the right time
- How AI and data personalisation are shaping learning pathways at scale
- Lessons learned in building a future-focused L&D culture across a global organisation
- How ServiceNow is linking capability-building to wider transformation and innovation goals
- The role of leadership, trust, and bold experimentation in reshaping learning for the AI era
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