
Phenom to address HR leaders’ ‘biggest infrastructure challenges’ with Included AI acquisition
January 14, 2026
John Brazier

Over the next three years, 88% of tech leaders will be prioritizing AI, compared to 94% who report cloud transformation being a key business goal, according to new research from Coursera, in partnership with Amazon Web Services (AWS).
The survey, which used 750+ Senior Technology Executives in the UK, US, France, India, Mexico and the United Arab Emirates, also found that 52% of tech leaders do not believe their current team is equipped with the skills necessary to achieve their business transformation goals within 18 months.
As a result, 67% believe keeping pace with technology as the most urgent driver for skills development, compared to 75% of leaders who view training as paramount over the next 12 to 18 months.
In an exclusive conversation with Trena Minudri, VP & Chief Learning Officer of Coursera UNLEASH take a deep dive into this research.
AI is only the fourth-highest skill in terms of priorities for tech leaders, falling behind cybersecurity.
The report highlights that cybersecurity ranks highly due to the recent rise in attacks – with more than a quarter (27%) of companies experiencing a cyber-attack in the past year. This is up from just 16% the year before.
Additionally, AI and automation are continuing to change the way we work, causing 54% of UK leaders to expect 30-50% of their work to be automated within the next three years.
For this to come into play, leaders need to prioritize skills as a vital part of AI’s transition across sectors.
What’s more, 78% of global leaders reported believing that all technical roles addressed will be impacted due to automation in the next three years.
Building on this, Minudri explains: “While much of the industry dialogue focuses on the rapid pace of AI transformation, our latest research reveals that tech leaders are equally focused on building a resilient cloud foundation.
“Without robust cloud infrastructure, encompassing security, data architecture and scalability, AI won’t deliver on its promise. Forward-thinking leaders are recognising that true innovation in AI starts with getting the cloud fundamentals right.”
This being said, Coursera and AWS’s research found that 68% of tech leaders expect new hires to have a strong understanding of how Gen AI could be used in their role, expecting them to possess AI skills from day one.
Yet 74% of leaders understand that hiring alone cannot bridge this skills gap, and that training must be provided.
Minudri concludes: “Organizations that develop a unified strategy to upskill employees across these interconnected areas will gain a competitive edge.
“HR leaders, in particular, have an opportunity to build a skills-first culture that supplements AI training with the essential technical foundations needed to scale and sustain it.”