UNLEASH America 2025: 'Good human-centered design is desirable, feasible and good for business'

At UNLEASH America 2025 in Las Vegas, Sue Lam, VP of Global People Analytics, Culture, Strategy & Planning at The Coca-Cola Company, shared with delegates how one of the world’s most well-known companies is redesigning HR to prioritize human experiences, eliminate barriers, and enhance employee journeys.

Lam sat down for an exclusive video interview with UNLEASH Senior Journalist, John Brazier, to offer insights into how the beverages giant is designing and implementing human-centered experiences.

One of her key messages for HR peers was that this should be something that is not only beneficial for employees, but also for the business.

To have something that is human centered is good for business so it is actually feasible for them to do, it is also desirable, so something that the employee actually wants as well, and that it's actually possible to do with technology or processes as well.To have something that is human centered is good for business so it is actually feasible for them to do, it is also desirable, so something that the employee actually wants as well, and that it's actually possible to do with technology or processes as well.

“So it needs to kind of have that trifecta to actually be human centered.”

She added that looking ahead, the company will be focused on embedding these principles, mindsets and ways of working across the organization’s global workforce.

“I think that is probably the hardest part of change, making sure people adopt those behaviors and are thinking in that way. That is probably going to be the biggest area of opportunity for us.”

Feeling the FOMO from UNLEASH America? Don’t worry, you can sign up for our digital webinars and roundtables, plus buy a pass for UNLEASH World 2025 in Paris, which is from 20-22 October!