An extensive survey conducted by IDC and sponsored by ServiceNow reinforces what many global organizations are finding: Delivering a best-in-class employee experience is more critical in today’s workplace than ever before.
The “great resignation” recently created a crucial need for every department to optimize how its workers operated day-to-day, just to remain competitive in a very chaotic job market.
And now, changing economic pressures and the risks of hiring freezes have added pressure to people and process managers. You must keep the talent you already have in place—and make sure they are productive, empowered, and satisfied.
The challenge is felt all the way up to the C-suite. According to a global CEO survey of 917 CEOs, the number one CEO priority is to attract and retain talent.
Even though this is a high priority, organizations often face retention issues in the first place because they are not fulfilling the needs of their employees. For instance, with increasing demands on employees’ time, many cannot cope with the volume of tasks without automation support. In addition, when organizations provide employees with multiple selfservice systems for internal requests, this frequently just creates more friction and frustration for employees who now must navigate various interfaces. It’s clear that organizations need to implement strategic automation to streamline tasks and simplify self-service options for employees.
- See why automation is a huge opportunity for employee empowerment
- Learn how to improve efficiency and productivity and attract and retain key talent
- Deliver a best in class employee experience
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